Villa Manzil and Korsan Suites – August 2016
I would like to thank you personally for rescuing our last day in Kalkan !
I would very much appreciate it if this email could be brought to the attention of Uluc Bilgutay as I believe he should be extremely re assured by the efforts by his team, mainly yourself and the duty manager of the Korsan Suites, went to in order to make sure we were made very welcome and comfortable on our last day rather than being evicted from the villa at 10am and having to camp out for the remainder of the day waiting for an evening flight from Dalaman.
As you were well aware I had booked Villa Manzil through a “3rd party” but even so your customer care was to its usual high standard and attentive as ever.
A very special thanks for rescuing us by way of offering my party of 6 accommodation at the Korsan Suites, which made such a difference to us all in being able to enjoy the facilities there and partake in a lovely lunch and to have the use of a 3x bed room with 3x showers.
Having been an owner of a retail business for over 30 years always to offer consistently great customer service one really does appreciate it when you are on the receiving end of great customer experience….
Many thanks again and hope to be with you in Kalkan next year !